Should you wish to change your order after your payment has been processed, please email us immediately and we will try our best to accommodate your request unless the mail has already left that day - approximately 1:30pm AEST. There may be some instances where we are unable to modify your order. Please use the email firstname.lastname@example.org
Should you wish to cancel your order after payment has been processed, please email us immediately and we will try our best to accommodate your request. We will not be able to cancel orders after items have been shipped, and you will need to cover the cost of return postage. We will happily issue you a refund for the garment provided it has been unworn and is in its original packaging.
It’s definitely a worthwhile investment of your time to measure properly for any garment you buy online. There’s nothing worse than the disappointment of excitedly opening a parcel & finding that it’s just not quite the right fit. Well, we can't eliminate you ever having to deal with returns or exchanges, but with a little planning we can make sure it's rare.
Please refer to our Sizing Chart on each individual product page. If the item you have ordered is not the correct size, please contact us to arrange an exchange. You as the customer pay the return postage, then the return item will be posted free of charge back to you.
Returns/Exchanges for Change of Mind
Sometimes you buy something online and it just doesn't feel like you. If that's the case (and we hope you love all our stuff) and you change your mind you can return any item within 60 days of purchase if the item is perfectly unused with all the original tags still attached; and with the original packaging we sent it in - which must also be in good condition. We recommend that you return the product via Registered post and that you pre pay all postage. You assume any risk of lost, theft or damaged goods during transit and therefore we advise you insure your parcel. Foxtrot Horsewear Pty Ltd will not be responsible for parcels lost or damaged in transit if you choose not to insure.
If for any reason you would like to return an item, please let us know first so that we know to expect it.
*60 days starts from the date of purchase.
Yes, we do phone orders! Send us an email with your best contact number and we will phone you to process your order.
Personal Fittings/Equestrian events
We can also do personal fittings in the general Melbourne area. We love going to events, so if you'd like us to attend your equestrian event or put on a personal shopping experience for you please just get in touch with us. We can do pop up stores and have remote eftpos facilities.
All payments for items purchased through our online store will be made through a secure payment gateway. A proof of purchase receipt for the transaction will be sent to you along with your purchase.
We accept: Visa, Mastercard and PayPal.
We're human too - Non-perfect (faulty) garments sometimes happen...
We do our absolute best to always bring you perfect garments, but as each garment is made by a human being, sometimes minor errors do occur. In the very odd event you receive a faulty item, please contact us straight away so we can rectify this. If any item is deemed to be faulty, you are entitled to a refund, repair or exchange. We will also cover the postage costs for any item deemed faulty, but please make sure you contact us first.
If you are returning an item to us, the goods are your responsibility until they reach our office, so please ensure it’s packed securely or using a postal service that insures you for the value of the items you are posting. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you.
It can take up to 10 business days for your return to arrive at our office, undergo a quality check and have your refund processed. Once your item has been received and refunded you will receive an email notification once this has been done (Please allow 1-3 days for your refund to appear in your account).
If the item you are after has been sold out, we will gladly refund you the cost of the product.